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ROI Advisory
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Field Nation

What is field service friction costing New Business Case and how much is recoverable?

A discovery-driven model that puts a defensible number on the labor cost, service quality gaps, and compliance risk in New Business Case'sfield service operations today.

Impact Analysis
—%
COST OF REVENUE
—%
SALES CAPACITY
Reduce Fully Burdened Labor Cost
Current
Field Nation
$—
—
Reduce Re-Visit Rate
Current
Field Nation
$—
—
Reduce Insurance & Compliance
Current
Field Nation
$—
—

The financial impact of optimizing your field service workforce

Without on-demand talent, labor inefficiency, service quality gaps, and compliance risk stay invisible in the budget. This blueprint makes them visible.

$—
Annual labor cost reduced
Lower fully burdened hourly cost through on-demand talent — pay only for hours worked, eliminate idle W2 labor, premium emergency rates, and excess travel.
Field Nation benchmark: 18% decrease in cost of revenue
$—
Annual re-visit & SLA cost reduced
Cut return visits and SLA breaches through skills-based matching, ratings transparency, and automated dispatch — improving first-time fix and protecting revenue.
Field Nation benchmark: 15% → 5% re-visit rate
$—
Annual compliance cost eliminated
Eliminate insurance gaps, audit exposure, and vetting overhead with integrated compliance verification and pre-vetted, ready-to-work talent.
Field Nation benchmark: $83K annual compliance cost eliminated
Improvement Strategy
Three improvement levers. Every pain point addressed.
Field Nation's on-demand talent marketplace addresses every field service pain point — from labor cost and service quality to compliance and coverage — so every discovery maps to a specific capability and a measurable outcome.
Lever 1
Reduce Hourly Rate
On-Demand Marketplace + Proximity Routing
Fixed LaborEmergency PremiumTech TurnoverTravel Bloat
Lever 2
Reduce Re-Visit Rate
Skills Matching + Ratings + Auto Dispatch
First-Time FixSLA PenaltiesCustomer ChurnDispatch Overhead
Lever 3
Reduce Insurance & Compliance
Integrated Compliance + Pre-Vetted Talent
Compliance RiskVettingCoverage GapsDelayed Revenue
Comparative Analysis
Current State vs. Future State Economics
Enter your discovery inputs in the engine to replace placeholder values with your organization's actual numbers. Field Nation marketplace benchmarks shown for reference — composite: $4B revenue, 25-technician field service team.
$[XXX]K
Current Solution TCO
Across the three Field Nation benchmark value buckets
$[XX]K
Field Nation TCO
Remaining exposure after recovery rate applied
Value Buckets - Field Nation benchmark Sources
Hourly Rate Reduced
On-demand talent replacing idle W2 labor, emergency premiums, turnover, and travel bloat
Re-Visit & SLA Cost Reduced
Skills-based matching and ratings transparency cutting return visits and SLA penalties
Compliance Cost Eliminated
Integrated insurance verification and pre-vetted talent eliminating liability and vetting overhead
Preliminary Cost-Benefit
Investment Summary

Field Service Optimization with Field Nation

This organization is evaluating Field Nation's on-demand talent marketplace to eliminate fragmented tooling, reduce operational friction, and protect revenue from preventable downtime. The current environment relies on disparate monitoring tools with limited correlation, driving slow incident response, alert fatigue, and engineering capacity consumed by reactive firefighting. Field Nation consolidates APM, infrastructure, logs, browser, mobile, synthetics, and security into a unified data model — enabling faster detection, AI-assisted root cause analysis, and proactive SLO management. Key value drivers identified through discovery include:

Net Present Value
$-302K
Payback Period
TBD
3-Year Benefit
$0
3-Year Investment
$373K

3-Year Financial Summary

Total Investment (3 years)$373K
Total Cash Benefit (3 years)$0
Net Present Value (NPV)$-302K

Source: Field Nation marketplace benchmark™ of Field Nation, Feb 2025. Cash benefits shown above reflect discovery-configured pain points at the applied improvement multiple. Engineering time savings (TBD) represent additional upside not included in NPV.

Source: Field Nation marketplace benchmark, Feb 2025. Values reflect 0 configured pain points.
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